Customer Journey Mapping
See your offerings from the customer's viewpoint, and provide them with the best experience possible!
Ideal for startups and SMEs
Trusted by professionals
Market leading prices
Fully remote service
Customer Journey Mapping is a visual storyline of every engagement a customer has with a service, brand, or product. The objective is that by putting yourself in the mind of your consumer, you'll better understand their preferences, needs, and perceptions. As a result, this provides a wealth of benefits, as well as a whole host of opportunities, making Customer Journey Mapping an essential process for every modern day business.
So with this in mind, why not allow our expert team at ZOOZLY to help?
Perfect for businesses of all sizes, whether you’re a new startup just entering the market, or an established SME looking for fresh insight, our Customer Journey Mapping will provide a detailed review of your current processes, highlighting touchpoints and painpoints, so that areas for potential improvement become clear.
Generating success for global clients whilst working under an NDA agreement, our guidance has helped our partners improve their customer experience (CX), secure a competitive advantage, and anticipate potential challenges, as well as proactively addressing them before they become major issues.
Our Customer Journey Mapping Includes:
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Objective Setting
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Defining Target Customer Base
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Identifying Touchpoints
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Gathering Data and Feedback
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Determining Pain Points / Points of Friction
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Highlighting Areas of Improvement
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Professional Guidance
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Workflow Management
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Ad Hoc Requests
Certified
How We Work
Three simple steps to map customer processes!
1
Get in touch!
Reach out to our team via our contact page. There you can arrange an online meet at a date and time which is convenient for you.
During our call we'll discuss your business, the market you operate within, and your present practices, to see how you currently interact with your customers, both online, and in person.
2
Discovery and Research
After ironing out the basics, we'll sign an NDA before we outline what systems we require access to, in order to get started.
Once we've been granted access, we'll start conducting a range of activities to efficiently conduct our Customer Journey Mapping support. This will include reviewing your ongoing processes, analysing customer feedback, exploring your active workflows, and monitoring operational efficiency.
3
Reporting
When we feel we’ve gathered enough critical data, we’ll compile our findings in a comprehensive analytical report. To accompany this we'll also create a bespoke strategic plan for your business, centred on how best to tackle the issues raised.
To complete the project, we'll then arrange a follow-up call with you to discuss our work in greater detail, answering any questions you may have.
We can also help guide you and your team on a one-to-one basis, with our Professional Coaching support, which helps develop professionals through a CPD like model.